More training is needed to support medical professionals in how to present patients with a choice in their healthcare options, a new study has shown.
Resarchers at the University of York recorded medical appointments of more than 200 neurology patients and how neurologists offered them choices in their medical options going forward, following a
diagnosis.
The appointments were followed up by a patient survey, and although the recordings showed that more
than half of the consultations provided patients with choices, patients did not always recognise that they
had been given a choice.
Study results
Dr Merran Toerien from the Department of Sociology at the University of York, said: “The results of the
study showed that it was important that doctors avoided giving their own views first if they wanted to
establish what the patient really preferred. But at the same time, we also showed that doctors have to
recognise how to present their views to patients who may be more fearful of decision making, and request advice first.
“It is a difficult balancing act for medical professionals – giving expert guidance, but avoiding limiting the choice that a patient has at the same time. We found that one of the best ways to address this is option- listing to support choice in yes/no decisions, where not treating at all was a legitimate option.”
Communication strategies
The current NHS definition of patient choice ranges from the ‘legal right to choose’ to a ‘partnership’
between doctor and patient on the clinical route that will be taken. The study, however, focused
particularly on the communication strategies used by medics to communicate treatment options.
In the training designed by Dr Toerien and her colleagues, medical students and practitioners are shown
how to give full-form option listing to patients where there is a decision to be made. This involves
announcing that there is a decision needed, listing the options and finding out the patient’s preference.
But the study found that this method of option-listing was remarkably rare in practice.
Option-listing
In the majority of cases, doctors recommended a single option rather than giving a choice. When they did list options, they sometimes posed them in a way that closed down choice. For example, in a consultation where the patient was failing to accept the doctor’s recommendation for further investigations, the doctor used option-listing to press for acceptance.
This was done by listing only one positive option: the recommended monitoring. The alternative was put
in a way that starkly suggested the patient would receive no further help from the clinic: “or do you just
want to soldier on as you are”. The patient then finally accepted the doctor’s recommendation.
Patient-centred approach
Dr Toerien added: “Patients and doctors disagreed about whether or not choice had been offered in
about one-third of appointments.
“If doctors want to ensure a patient knows she or he has a choice, option-listing is likely to be best
understood by patients. However, an important lesson from this study is that simply asking doctors to
adopt a practice (like option-listing) will not automatically lead to a patient-centred approach. Our study
shows that precisely how a practice is implemented is crucial.”
Free training
Dr Clare Jackson, also from the Department of Sociology at the University of York, said: “Option-listing
can increase patients’ sense that they can choose their tests or treatments. However, whether and how
doctors offer choice depends on many factors. We have turned our nuanced findings into free-to-access
online training which can be accessed through the NICE SDM guidance.
“Our findings and training can help doctors make informed choices about how to involve patients in
making decisions.”
The study was funded by the National Institute for Health and Care Research (NIHR), Health Services and Delivery Research Programme.